Privacy Policy - Laundry Lockers

Laundry Lockers, LLC Privacy Policy

Effective Date: September, 2023

Our Privacy Policy describes how Laundry Lockers, LLC (“Laundry Lockers”, “we” or “us”) collects, uses and discloses information about Users (as defined below) in connection with the Services (as defined below), and what choices Users have with respect to how we manage their information. By using the Services, you acknowledge that you accept the privacy policies and practices set forth herein. If you do not accept these policies and practices, then you should not use the Services.

This Privacy Policy applies to Customers and Users (as defined below) of Laundry Lockers branded products.

Definitions

Customer means an entity with which Laundry Lockers has a commercial relationship. In most cases, this is a laundromat.
User is a Person who utilizes the Services for their laundry needs and for whom we may collect, retain and process User Data, including personally identifiable information (“PII”), such as name and email address, as supplied by a Customer or directly by a User.
User Data is all data about a User that is provided to Laundry Lockers directly by the User or indirectly by the Customer and can include PII.
Services is the set of software platforms owned and managed by Laundry Lockers and made available to Customers and Users. The Services consists of:
- A web based “Platform” accessed only by Customers to access and operate their laundry lockers, and to interact with Users through the App.
- A web based “Site” created by Laundry Lockers for Users to find Customers near them and engage in laundry services with the Customers. Registration for the Services may include registration forms defined by Customer to collect User Data, including PII.
- A mobile app (iOS and Android)(“App”) available to Users to find Customers near them and engage in laundry services with the Customers.

User Data We Collect and Receive

We collect information provided by Users via the Services. The only User Data required by Laundry Lockers to provide the Services is a User’s name, phone number, and email address, but the Customer can collect additional User Data by including other fields in Customer-designed registration forms through the Portal.
User Data is often provided by Customers on behalf of Users via spreadsheets and synchronization to other Customer systems via APIs or by other means. The Customer is responsible for obtaining all legally required consents and authorizations from Users for whom Customer is supplying User Data to Laundry Lockers.
Laundry Lockers provides third party payment providers as part of our Services that can be used by Customers to collect payments from Users. Laundry Lockers only uses third party payment providers that allow us to process payments without any access whatsoever to the User’s credit card information. Credit card details and receiving bank information flow directly from the User’s browser to the third party payment provider. In some cases, the third party payment provider provides a “token” that we can later use to identify a User to the payment provider.
In order for us to provide the Services to Customers and Users, we may also collect User-related information other than User Data, including, for example, IP addresses and other device information, types of browsers used to access the Services, dates and times of access to the Services and “support tickets” submitted by Customers and Users.

How We Use Information

Laundry Lockers does not own, control or direct the use of any User Data stored or processed by a Customer or User via the Services. Only the Customer or User is entitled to access, retrieve and direct the use of such User Data. Laundry Lockers is largely unaware of what User Data is actually being stored or made available by a Customer or User to the Services and does not directly access, share with others, sell, give away or use such User Data except as described in this Privacy Policy.

Under control of and at the direction of the Customer, we process User Data to provide the Services to Customers and Users.
We process User Data to better understand how Customers and Users access and use the Services so that we can better understand their needs and plan improvements to the Services.
We process User Data to allow communication via email or text between the Customers and Users.
We process User Data to communicate via email or text with Customers and Users for the purposes of educating them about the Services, communicating information about new features of the Services, and alerting them about planned outages for maintenance or new features.
We use Google Analytics to measure and evaluate access to and traffic on the Services, and create user navigation reports for our Services administrators. Google operates independently from us and has its own privacy policy, which we strongly suggest you review. Google may use the information collected through Google Analytics to evaluate Users’ and Customers’ activity on the Services on behalf of Laundry Lockers. For more information, see Google Analytics Privacy and Data Sharing. If you would like to opt-out from the use of your information by Google Analytics, you may use Google Analytics’ opt-out browser add-on designed for this purpose.

How We Share and Disclose User Data

Except as described in this Privacy Policy, we do not sell, share, transfer or otherwise intentionally disclose User Data to third parties. We do not disclose User Data to third parties for their marketing purposes.

With Your Consent: We may disclose User Data to third parties at your direction or if you otherwise consent to us doing so.
Information that You Make Publicly Available: Any information that you voluntarily choose to include in your registration for the Services may be shared to Customers who have access to such profiles.
Services Providers: We work with third-party service providers to provide components of the Services; these include, for example, hosting providers, email delivery, text message delivery, problem reporting and our knowledge base. These third parties may have access to and process User Data as part of providing those services for or to us. We limit the information provided to these service providers to that which is reasonably necessary for them to perform their functions, and our contracts with them require them to maintain the confidentiality of such information.
Non-PII: We may make certain automatically-collected, aggregated, or otherwise non-PII available to third parties for various purposes, including (i) for compliance with various reporting obligations; or (ii) for legitimate business purposes.
Law Enforcement, Legal Process and Compliance: We may disclose User Data if required to do so by law or in the good-faith belief that such action is necessary (i) to comply with applicable laws, (ii) in response to a valid court order, judicial or other government subpoena or warrant, or (iii) to otherwise cooperate with law enforcement or other governmental agencies.
To Protect Us and Others: We may disclose User Data when we believe, in good faith, that such disclosure is appropriate or necessary to (i) take precautions against liability, (ii) protect ourselves or others from fraudulent, abusive, or unlawful uses or activity, (iii) investigate and defend ourselves against any third-party claims or allegations, (iv) protect the security or integrity of the Services and any facilities or equipment used to make the Services available, or (v) protect our property or other legal rights, enforce our contracts, or protect the rights, property, or safety of others.
Change of Ownership or Bankruptcy: We may disclose or otherwise transfer User Data to an acquirer, successor or assignee as part of any merger, acquisition, debt financing, sale of assets, or similar transaction, as well as in the event of an insolvency, bankruptcy, or receivership.

Data Retention

Customers organize data when offering their laundry services, and some User Data is stored as part of the data that Customers store about their transactions with users. To facilitate Customers accessing and analyzing data from past events, Laundry Lockers does not delete any User Data associated with an event unless and until a Customer or User instructs us otherwise.

User Right to Access, Correct, and Delete User Data

We respect User privacy rights, and we provide Users with reasonable access to the User Data that we maintain for the purpose of providing the Services. For Users who have created a User account with Laundry Lockers, a user profile is maintained, and Users can access their profile and make changes to their User Data. Users are able to correct inaccuracies in their data through their profile.

With respect to User Data that is stored with Customers, Users can request that such data be corrected or deleted by contacting the respective Customer. Customers can then correct or remove User Data or modify the data so that it does not contain PII, but in so doing may compromise the integrity of stored transactional data. If a Customer cannot or does not correct or remove User Data at the request of a User, or if a User has any questions about, or requests relating to, Laundry Lockers processing of their User Data, or to exercise their California Consumer Privacy Act Rights, the User should contact us at brenda@laundry-lockers.com.

Security

Laundry Lockers takes steps designed to maintain the security of User Data, and takes commercially reasonable steps to protect such data from those who have no right to access this data, including encryption of all data stored in our databases, and encryption of data in transmission to user browsers or other systems.

However, given the nature of communications and information processing technology, Laundry Lockers cannot guarantee that User Data, during transmission through the Internet or while stored on our systems or otherwise in our care, will be absolutely safe from intrusion by those not authorized to access User Data.

Changes to this Privacy Policy

We may change this Privacy Policy from time to time. If we make changes that materially affect your privacy rights, we will provide notice to Customers and Users for whom we have email addresses.

In the event you have any questions about this Privacy Policy, please contact us at brenda@laundry-lockers.com

Children

We do not knowingly collect or maintain PII from any Person under the age of eighteen. No parts of the Services are directed to or designed to attract anyone under the age of eighteen.

Do Not Track

The Services do not support Do Not Track at this time. Do Not Track is a privacy preference that you can set in your web browser to indicate that you do not want certain information about your webpage visits collected across websites when you have not interacted with that service on the page. For all the details, including how to turn on Do Not Track, visit www.donottrack.us.